Transcript of 21st AGM – September 12, 2025 

ROUTE MOBILE LIMITED

21ST ANNUAL GENERAL MEETING

HELD ON SEPTEMBER 12, 2025 AT 3:30 P.M. (IST)

Transcript of the 21st Annual General Mee(cid:415)ng of Route Mobile Limited

Chairman Good morning, good a(cid:332)ernoon and good evening to our esteemed shareholders, board members and heads of departments joining us from around the globe. I, Mark Reid, Chairman of the Board and Company, extend a very warm welcome to you all to the 21st Annual General Mee(cid:415)ng of Route

Mobile Limited. I am par(cid:415)cipa(cid:415)ng in this mee(cid:415)ng through video conference from Belgium. I also chair the Stakeholders Rela(cid:415)onship Commi(cid:425)ee of the

Company. I hope all of you and your loved ones are safe and keeping well.

Before we start the main proceedings of the mee(cid:415)ng, let me start by introducing my colleagues on the board and key managerial personnel a(cid:425)ending the mee(cid:415)ng from our registered office in India, Mumbai.

Mr. Raj Gill - Group Chief Financial Officer; Mr. Vinay Binyala - Chief Strategy

Officer and Investor Rela(cid:415)ons Officer; and Mr. Tejas Shah - Company

Secretary and Compliance Officer.

I would now like to introduce the directors present virtually for the mee(cid:415)ng.

We have Mr. Rajdipkumar Gupta, Managing Director and Chief Execu(cid:415)ve

Officer.

MD and CEO Hello everyone, joining this call from our Dubai office.

Chairman Mr. Jan Van Acoleyen, Non-Execu(cid:415)ve, Non-Independent Director of the

Company.

Jan Van Acoleyen Hello everyone, a warm welcome joining this call, this meeting through video call from Brussels, Belgium.

Chairman Mr. Anil Chanana, Independent Director, Chairman of the Audit Committee and Risk Management Committee.

Anil Chanana Hello everyone, I'm joining this mee(cid:415)ng from my home office in Gurugram.

Thank you.

Chairman Mrs. Harita Gupta, Independent Director, Chairperson of the Nomina(cid:415)on and Remunera(cid:415)on Commi(cid:425)ee and CSR Commi(cid:425)ee of the board.

Harita Gupta Good a(cid:332)ernoon, everyone. I'm joining from my residence in Gurugram. This is Harita Gupta.

Chairman Mr. Prakash Advani, Lead Independent Director.

Prakash Advani Good a(cid:332)ernoon, everyone. This is Prakash Advani, joining in from Belgium this morning, this a(cid:332)ernoon, I'm sorry. Thank you.

Chairman Mr. Suresh Jankar, Chief Financial Officer of the Company.

Suresh Jankar Good a(cid:332)ernoon, everyone. I'm joining this mee(cid:415)ng from Tirupa(cid:415), Andhra

Pradesh.

Chairman We also have with us Ms. Rajini Mundra, Partner at M/s. Walker Chandiok

& Co. LLP, our statutory auditors, and Mr. Dhrumil Shah of M/s. Dhrumil M.

Shah and Company LLP, our secretarial auditor, a(cid:425)ending this mee(cid:415)ng through VC from Mumbai in India.

In addi(cid:415)on, we also have key execu(cid:415)ves and senior managers joining from their respec(cid:415)ve loca(cid:415)ons through VC.

Tejas, do we have the required quorum for this meeting?

Company Secretary Yes, Sir, we have the required quorum present for the Annual General

Meeting and can commence the proceedings of the meeting.

Chairman Thank you, Tejas. The (cid:415)me is now 3.30 p.m. IST. As the quorum is duly cons(cid:415)tuted, I declare this mee(cid:415)ng open. I now request Mr. Tejas Shah,

Company Secretary and Compliance Officer, to provide general instruc(cid:415)ons to the members regarding par(cid:415)cipa(cid:415)on in this mee(cid:415)ng and to read the arrangements made for the members.

Company Secretary Thank you, Chairman, Sir. Good a(cid:332)ernoon, ladies and gentlemen. Welcome to the 21st Annual General Mee(cid:415)ng of Route Mobile Limited. Members, note that this Annual General Mee(cid:415)ng is held through video conference in accordance with the Companies Act 2013 and circulars issued by the

Ministry of Corporate Affairs and SEBI.

Facility for joining this mee(cid:415)ng through video conference and other audio- visual means is made available for the members. This AGM is being live webcast on our YouTube channel, and members who are not in the mee(cid:415)ng room may watch the live webcast on our YouTube channel as well. As part of our AGM no(cid:415)ce, the statutory registers required to be kept open at the mee(cid:415)ng and all the other documents referred to in the no(cid:415)ce can be inspected in electronic mode by any member by sending an email request as men(cid:415)oned in the AGM no(cid:415)ce and the Company will organize the chronic inspec(cid:415)on.

The Company has received 103 representa(cid:415)ons under Sec(cid:415)on 113 of the

Companies Act 2013 covering in all 5,37,13,405 equity shares represen(cid:415)ng

84.45% of the total paid-up capital as of the cut-off date, which is 5th of

September 2025. As the AGM is being held through video conference, the facility for appointment of proxies by the members was not applicable and hence the proxy register for inspec(cid:415)on is not available. As required under the Companies Act 2013, the Company has provided you all the facili(cid:415)es to cast your vote electronically on all the resolu(cid:415)ons set forth in the no(cid:415)ce.

The remote e-vo(cid:415)ng commenced on Tuesday, 9th of September 2025 at 9:00 a.m. and closed on Thursday, 11th of September 2025 at 5:00 p.m. Members who have not yet cast their vote electronically and who are par(cid:415)cipa(cid:415)ng in this mee(cid:415)ng will have an opportunity to cast their votes through the e-vo(cid:415)ng system provided by NSDL. Members can click on EVEN number

135181 to cast their votes.

Before moving forward, I would like to explain the flow of the mee(cid:415)ng. First, the Chairman will deliver his speech. The Company Secretary will then talk about the proposals which has been placed before you for approval.

Therea(cid:332)er, the Managing Director and CEO will give a presenta(cid:415)on on business updates and, most importantly, we will then open lines for those shareholders who have registered themselves as speaker at this AGM. We would like to hear you, your sugges(cid:415)ons, inputs and comments. I now request Chairman Sir to deliver his speech.

Chairman Thank you, Tejas. Good a(cid:332)ernoon, ladies and gentlemen. It's both an honour and a privilege to address you today as Chairman of Route Mobile.

Having commenced my tenure in April 2025, I want to begin by expressing my hear(cid:414)elt gra(cid:415)tude to our shareholders and stakeholders and the en(cid:415)re leadership team for your unwavering support and trust in this journey. The past year has been one of transforma(cid:415)on, innova(cid:415)on and strategic alignment. Together with the board and management, we've witnessed

Route Mobile evolve, driven by the dedica(cid:415)on and brilliance of our teams across the globe.

Let me take a moment to highlight just a few of those accomplishments that have marked our progress. Our omni-channel strategy con(cid:415)nues to be a cornerstone of our strategy. From WhatsApp-based Metro (cid:415)cke(cid:415)ng in

Mumbai and Jakarta to advanced RCS and Google Wallet integra(cid:415)ons from

Hyderabad Metro, we've demonstrated our commitment to customer centricity, innova(cid:415)on. These ini(cid:415)a(cid:415)ves are not just technological milestones; they are proof of our ability to deliver scalable, impac(cid:414)ul solu(cid:415)ons across industries like finance, retail, healthcare, travel and logis(cid:415)cs, building recurring revenue streams while maintaining disciplined, profitable growth.

As part of Proximus Global, we've unlocked new dimensions of collabora(cid:415)on and scale. Together with BICS and Telesign, we now operate within a powerful ecosystem that posi(cid:415)ons us to serve enterprises and telcos end-to-end across geographies and sectors with joint go-to-market ini(cid:415)a(cid:415)ves.

Strategic partnerships with Microso(cid:332), Infosys and Nokia have enabled us to push the boundaries of CPaaS and digital iden(cid:415)ty solu(cid:415)ons. In par(cid:415)cular, our partnership with Nokia in the network API ecosystem is a game- changer, empowering us to build innova(cid:415)ve applica(cid:415)ons and deliver transforma(cid:415)ve enterprise solu(cid:415)ons across diverse market segments. This is a clear example of how we are redefining the role of CPaaS in the digital economy.

Despite industry headwinds, including shi(cid:332)s in customer behaviour and margin pressures, we remain op(cid:415)mis(cid:415)c. The CPaaS landscape is evolving rapidly towards AI-powered, predic(cid:415)ve and secure communica(cid:415)ons. Route

Mobile is not just adap(cid:415)ng; we are leading.

Our investments in R&D, automa(cid:415)on, fraud preven(cid:415)on, next-genera(cid:415)on customer experience tools, such as our 365 Guard and integrated messaging pla(cid:414)orms, are paving the way for smarter, safer digital future.

None of this would be possible without the incredible people behind Route

Mobile.

To our teams, your crea(cid:415)vity, resilience and passion are the founda(cid:415)on of our success. You are the architects of our vision, and I am inspired daily by your commitment to excellence. To our shareholders and partners, thank you. For your con(cid:415)nued belief in our mission, we remain steadfast in our commitment to transparent governance, long-term value crea(cid:415)on and delivering innova(cid:415)ve, reliable solu(cid:415)ons that meet the evolving needs of our customers. As we look ahead, we do so with confidence, clarity and ambi(cid:415)on. Route Mobile is poised to capture value, drive transforma(cid:415)on and shape the future of digital communica(cid:415)ons.

So again, I thank you once again for your trust, your partnership and your belief in what we can achieve together. I now request Tejas Shah, Company

Secretary, to provide a summary of the Auditor's Report.

Company Secretary Thank you, Sir.

Dear shareholders, the no(cid:415)ce of the 21st Annual General Mee(cid:415)ng and the

Annual Report containing the audited financial statements, including the consolidated financial statements for the year ended 31st March 2025 and the Board's and Auditor's Report, have been sent by electronic mode to those members whose email addresses are registered with the company or depositories. These documents have been made available on the company's website. With your kind permission, I will consider the no(cid:415)ce of the 21st Annual General Mee(cid:415)ng together with the financial statements as on 31st March 2025 and the Director's Report as read.

As per the Companies Act 2013 and the applicable secretarial standards issued by the Ins(cid:415)tute of Company Secretaries of India, the Statutory Audit

Report and the Secretarial Audit Report are required to be read only when there are qualifica(cid:415)ons or observa(cid:415)ons or comments in the report which have an adverse effect on the func(cid:415)oning of the company. Since there are no qualifica(cid:415)ons, observa(cid:415)ons or comments made by the statutory auditors and secretarial auditors in the respec(cid:415)ve audit report for the financial year ended 31st March 2025, which has already been issued to you, with your kind permission, these reports will be taken as read.

Members may please note that there will be no vo(cid:415)ng of show of hands.

We shall now take up the resolu(cid:415)ons as set forth in the no(cid:415)ce. We will now open the floor for any ques(cid:415)ons by the members a(cid:332)er all the resolu(cid:415)ons are tabled. We have four resolu(cid:415)ons for approval in this Annual General

Mee(cid:415)ng.

Item 1: (a) To receive, consider and adopt the audited standalone financial statements of the company for the financial year ended 31st March 2025, together with the reports of the directors and auditors thereon. (b) To receive, consider and adopt the audited consolidated financial statements of the company for the financial year ended 31st March 2025, together with the report of the auditors thereon.

Item 2: To declare a final dividend of Rs. 2 per equity share of face value of

Rs. 10 each of the company for the financial year ended 31st March 2025.

Item 3: To appoint a director in place of Mr. Mark James Reid, who re(cid:415)res by rota(cid:415)on and being eligible, offers himself for reappointment.

And last, Item 4: To appoint M/s. Makarand M. Joshi, prac(cid:415)cing company secretaries, as secretarial auditors of the company for a term of

5 consecu(cid:415)ve years.

As part of AGM no(cid:415)ce, the shareholders who have queries or are seeking clarifica(cid:415)ons on these proposals or on the Annual Report were requested to send their queries on email on or before seven days of this mee(cid:415)ng. Now, taking the proceedings of this Annual General Mee(cid:415)ng forward, I wish to inform you that the Annual General Mee(cid:415)ng has been carried out as per the applicable laws and procedures. I now request Mr. Rajdip Gupta, Managing

Director and CEO of the company to proceed with his presenta(cid:415)on. And therea(cid:332)er, we shall open the ques(cid:415)on-and-answer session.

MD and CEO Thank you, Tejas. Allow me to welcome you all to the Annual General

Meeting of Route Mobile for the financial year 2024-2025.

It is a privilege for me to address you today as at this important moment of the Route Mobile journey. Year 2024-25 was a year of meaningful transforma(cid:415)on and one of resilient execu(cid:415)on. As we integrated into the

Proximus global ecosystem, we began unlocking real commercial synergies and have taken significant strides towards becoming a truly global player in the digital communica(cid:415)on landscape.

Our collabora(cid:415)on with BICS and Telesign enhances our credibility amongst large global enterprises and strengthens our direct enterprise access to previously under-penetrated markets such as Europe and North America.

This strategic alignment has already begun to deliver results. Amid industry- wide headwinds, including evolving communica(cid:415)on preferences and increasing scru(cid:415)ny over ar(cid:415)ficial traffic, Route Mobile delivered a strong and stable performance.

Revenue from opera(cid:415)ons rose by 13.7% year-on-year, reaching Rs. 45,756 million. We processed 156 billion billable transac(cid:415)ons, a clear indicator of pla(cid:414)orm strength and customer trust, and maintained the net revenue reten(cid:415)on rate of 107%, reflec(cid:415)ng con(cid:415)nued customer trust and engagement. While average realiza(cid:415)on per transac(cid:415)on saw a marginal dip due to a change in traffic mix, our business fundamentals remained intact.

Gross profit increased by 10.5% to Rs. 9,509 million, and EBITDA rose by

3.3% to Rs. 5,278 million, demonstra(cid:415)ng opera(cid:415)onal efficiency and financial discipline. Most notably, new product revenue grew by 38%, reaching

Rs. 3,168 million, driven by the rising enterprise demand for IP-based messaging and omnichannel capabili(cid:415)es. These figures reflect our ability to adapt, innovate, and deliver value in the rapidly evolving landscape.

We have also made significant progress in moving the value chain. We have been making strides in building a use-case-driven innova(cid:415)on, forging meaningful partnerships and enhancing pla(cid:414)orm capabili(cid:415)es to solve real- world problems. Whether it's WhatsApp-based (cid:415)cke(cid:415)ng for the metro system in Jakarta, Mumbai, and Hyderabad, or RCS (cid:415)cke(cid:415)ng integrated with

Google Wallet, we are building an intelligent, scalable solu(cid:415)on that enhances both customer experience and margin realiza(cid:415)on.

Security and trust remain the core of our pla(cid:414)orm. This year, we launched

365 Guard, our AI-powered SMS spam and fraud protec(cid:415)on solu(cid:415)on, bringing safety and integrity to digital communica(cid:415)on, and our efforts have been recognized globally, from hos(cid:415)ng the Belgian Economic Mission led by

HRH Princess Astrid, to winning mul(cid:415)ple industry awards, including Meta

Solu(cid:415)on Partner of the Year, and a place in the coveted Gartner Magic

Quadrant for CPaaS. Looking ahead, we see immense opportuni(cid:415)es in telecom network API mone(cid:415)za(cid:415)on.

With the combined power of BICS' infrastructure and our enterprise rela(cid:415)onship under one banner, Proximus Global, we are well-posi(cid:415)oned to build programmable API layers tailored to enterprise use cases. Ini(cid:415)a(cid:415)ves like Catana and Aduna are early signals of this shi(cid:332) towards a programmable telco future. We are also accelera(cid:415)ng our investment in digital iden(cid:415)ty.

As authen(cid:415)ca(cid:415)on moves beyond SMS to other digital formats, we are working with regulators, telecom operators, and central banks to solve enterprises' need for a locally compliant, scalable iden(cid:415)ty solu(cid:415)on globally.

This will be a key pillar of how Route Mobile creates value in the year ahead.

As we navigate this dynamic CPaaS environment, our mission remains clear:

To be a global leader in trusted digital engagement, we will con(cid:415)nue to innovate, deepen our customer rela(cid:415)onships, expand our market reach, and strengthen our pla(cid:414)orm. To our valued employees, let me share my hear(cid:414)elt gra(cid:415)tude to all your dedica(cid:415)on and commitment. To our customers and partners, thank you for your trust. And to our shareholders, thank you for your con(cid:415)nued support and belief in our vision. Together, we are shaping our posi(cid:415)on as a leader in the future of secure, scalable, and intelligent communica(cid:415)on. Thank you.

Let us now move to the presenta(cid:415)on. I'm very proud to highlight some of the most impac(cid:414)ul innova(cid:415)ons that reflect our evolu(cid:415)on into a solu(cid:415)on-led

CPaaS provider. We introduced 365 Guard, an AI-powered SMS spam and fraud protec(cid:415)on solu(cid:415)on to enhance trust and safety in digital communica(cid:415)on, an increasingly cri(cid:415)cal need for enterprise customers in today's privacy-conscious environment.

Our partnership with PTMRT Jakarta enabled a WhatsApp-based metro

(cid:415)cke(cid:415)ng solu(cid:415)on, simplifying urban transit and improving commuter experience through conversa(cid:415)onal commerce. We supported IRCTC with

WhatsApp-based u(cid:415)lity communica(cid:415)on, delivering real-(cid:415)me engagement for millions of railway users across India. Our WhatsApp-based (cid:415)cke(cid:415)ng services were deployed for the Maha Mumbai Metro, reinforcing our role in smart city infrastructure and digital mobility.

And we also launched RCS-based (cid:415)cke(cid:415)ng integrated with Google Wallet for

L&T Metro Railway Hyderabad, combining rich messaging with a secure payment-enabled experience. These achievements demonstrate Route

Mobile's commitment to solving real-world challenges with intelligent, scalable solu(cid:415)ons. They reflect our ability to deliver measurable value, deepen customer engagement, and lead the way in secure omnichannel communica(cid:415)on.

Our journey this year has equally been marked by a series of meaningful recogni(cid:415)ons and milestones that speak to the spirit of innova(cid:415)on and global partnership at Route Mobile. Hos(cid:415)ng the Belgian Economic Mission, led by

Her Royal Highness Princess Astrid was a testament to the bonds we have cul(cid:415)vated with our strong Indian-Belgian collabora(cid:415)on, offering a unique opportunity to share our story with dis(cid:415)nguished guests and the press. Our leadership in conversa(cid:415)onal commerce and transit solu(cid:415)ons has not gone unno(cid:415)ced, earning us accolades such as the Pla(cid:415)num Award at the Telco

Innova(cid:415)on Award and the Partnership Award at the RCS World Tour India.

These honours underscore our posi(cid:415)on at the forefront of RCS business messaging and showcase how our solu(cid:415)ons are shaping the future of digital engagement. In the realms of marke(cid:415)ng and technology, we have also been recognised for our excellence and innova(cid:415)on, receiving two Exchanges for

Media Awards for our work in demand genera(cid:415)on and the best use of

Martech within the travel and hospitality sector. Further cemen(cid:415)ng our role as a trusted partner, we were named Solu(cid:415)on Partner of the Year 2024 India at the Meta WhatsApp Business Summit, highligh(cid:415)ng the tangible impact of our enterprise messaging solu(cid:415)on con(cid:415)nues to have. Together, this achievement reflects our momentum we are building as an organisa(cid:415)on defined by the collec(cid:415)ve commitment to shaping the future of secure, scalable and intelligent communica(cid:415)on.

In May 2024, we marked a major milestone for Route Mobile with the comple(cid:415)on of the Proximus Opal acquisi(cid:415)on of 83.1% stake, laying the founda(cid:415)on for Proximus Global, the combina(cid:415)on of Route Mobile, Telesign and BICS to uniquely posi(cid:415)on us to lead the future of enterprise communica(cid:415)on. To align with regulatory norms concerning minimum public shareholding and to improve market liquidity, the promoter en(cid:415)ty, Proximus

Opal, subsequently reduced its stake in Route Mobile to 74.86% during the same period.

By integra(cid:415)ng Route Mobile omnichannel engagement, BICS global operator access and Telesign digital trust capabili(cid:415)es, we offer a powerful connect, protect, engage framework. This synergy enables us to deliver secure, intelligent and compliant solu(cid:415)ons at scale. Our strategy is anchored on four pillars, leveraging Proximus Global for strategic growth, driving hyper personalised engagement, expanding our global footprint and inves(cid:415)ng in network API to unlock new value. This is how we are securing long-term global leadership. I'm honoured to con(cid:415)nue serving as the Managing

Director and CEO of Route Mobile, leading our global CPaaS business under

Proximus Global. I want to thank our shareholders, partners and teams for the trust placed in me as we enter the next chapter of growth and innova(cid:415)on.

Before we commence the Q&A session, I request Tejas Shah, Company

Secretary, to share the guidance for the Q&A session. Over to you, Tejas.

Company Secretary Thank you, Sir.

We will now proceed with our discussions with the shareholders who have registered to speak today at this mee(cid:415)ng. Before we go live with the Q&A, here are some points to note for the convenience of speakers. Kindly turn on your video when you are projected on the broadcast screen.

Kindly unmute yourself and proceed to ask the ques(cid:415)ons. Please men(cid:415)on your name, folio number and the loca(cid:415)on from where you are joining. Each shareholder will have a maximum two minutes for their ques(cid:415)ons.

Once you have asked your ques(cid:415)ons, you can unmute yourself and con(cid:415)nue to watch the proceedings. It may be noted that the company reserves the right to limit the number of members asking the ques(cid:415)ons depending on the availability of (cid:415)me at the AGM. If any shareholder is unable to speak due to a connec(cid:415)vity issue, the moderator will call upon the next shareholder to join.

Once the connec(cid:415)vity improves, the speaker shareholder may again be called to speak, but only a(cid:332)er all the other shareholders have given a chance to speak. Now, I request the moderator to commence the ques(cid:415)on-and- answer session. Thank you.

Moderator Thank you, Mr. Shah. My name is Himani, and I will be the moderator for this Q&A session. We will now begin the ques(cid:415)on and answers by calling the shareholders one by one.

So, now I request Mr. Gautam Kedarprasad Tiwari to please ask his ques(cid:415)on.

Sir, we have unmuted you. You can ask your ques(cid:415)on, please.

Gautam Kedar Thank you very much. Thank you very much. Very, very good a(cid:332)ernoon, our

Prasad Tiwari honourable Chairman, sir, our CFO, MD & CEO, our CS, Mr. Tejas Shah, other eminent directors on board, our team, Route Mobile Limited, myself,

Gautam Tiwari and I am par(cid:415)cipa(cid:415)ng at this mee(cid:415)ng from Mumbai.

Dear Sir, you have explained very nicely and I was listening very carefully the company's status and what the company is doing and what the company intends to do in future. We are very happy with what your company has done and with what your company is going to do for shareholders. Sir, first of all, I would like to greet and welcome very warmly our new company secretary, Tejas Shah and assure him of our sound support through and throughout his career.

And we have known him since his last employment, PDS days, and he is a very loyal, hardworking, polite, gentle, so(cid:332)-spoken, harmonious, cordial and helpful always to all shareholders. The elabora(cid:415)ng annual report is also transparent, informa(cid:415)ve and adhering to all norms of corporate governance with all facts and figures in place and thank you very much for giving us such a nice diamond-like company secretary.

Sir, the management team is doing a very wonderful job. Since incep(cid:415)on, since the IPO allo(cid:425)ed (cid:415)me, I have been a shareholder of your company. A very handsome dividend regularly we are paying this year, also Rs. 11 per share. Thank you very much for this, for which we each member of the management we thank and each member of the management we thank for their best CSR ac(cid:415)vi(cid:415)es and for winning mul(cid:415)ple awards and accolades (cid:415)me and again.

Sir, I have already given my ques(cid:415)ons, but I would like to repeat within one minute. What is the company's CSR and R&D spent in quarter one FY25-26, and what is the total target spent for the full year FY25-26? Since ours is a service company, therefore, what is the total strength of our employees added during the standalone and consolidated basis, and what is the a(cid:425)ri(cid:415)on rate of our employees? Sir, how does the company use AI, hydrogen energy, green energy and water conserva(cid:415)on to improve our company's business?

Sir, lastly, how much is our business has been impacted due to Trump's tariff bomb and how is 3M's digital acquisi(cid:415)on and its merger in our business has boosted our company's revenue, business, and profitability?

Ultimately, in conclusion, I would like to say Sir, I support all resolutions have already been voted for, each one favourably. I also support appointments and reappointments of all directors. I am an IPO allottee and therefore, have full faith, trust, and confidence in the management and therefore, my continuous and lifetime support is always assured. Finally, I would like to say Sir, for all of you, phoolon ki khushboo, kaliyon ki bahar, mausam ki rimjhim bauchhar, parmatma parmeshwar aapko de safalta baar-baar, lagataar, aprampaar. Mubarak ho aap sabhi ko aane wale sabhi tyohaar. Aur iske baad- aap sabhi rahein sada sarvada fit aur aap sabhi ka har ek aane wala din ho superhit. Isi ke sath mein wish you once again all the best. Thank you very much, Sir. Jai Hind. Jai Hind. Vande Mataram.

Moderator Moving ahead, I would like to request Mr. Ramesh Shankar Golla to please ask his ques(cid:415)on. Sir has not joined the mee(cid:415)ng. So, we will move ahead.

The next speaker shareholder we have is Mr. Dilip Kumar Das. Sir, we have unmuted you. You can please ask your ques(cid:415)on.

Dilip Kumar Das Good a(cid:332)ernoon, everybody. Chairman Sir, all Board of Directors, and my online fellow shareholders who are connected with the 21st annual general mee(cid:415)ng of Route Mobile. Today a wonderful mee(cid:415)ng organized through VC mode, which is grand success. Myself Dilip Kumar Das par(cid:415)cipa(cid:415)ng in this mee(cid:415)ng from my residence at Kolkata.

Sir, I have received a beau(cid:415)ful annual report of 344 pages, which is informa(cid:415)ve, full of facts and figures and transparent also. There is a tagline in front of our cover page, Empowering Engagement from Digital Iden(cid:415)ty to

Our Omnichannel Excellence. I think it is appropriate for our Route Mobile.

Chairman Sir, in your opening speech was insigh(cid:414)ul, covering the present status and future outlook and our annual report reflects strong performance across all the key parameters of our product. Sir, good dividend Rs. 11 per share and six awards and recogni(cid:415)ons received from a global pla(cid:414)orm by our company. Congratula(cid:415)ons to you and our management board.

Sir, coming to my ques(cid:415)on, what is our roadmap for the coming two years?

Sir, what is the reasons behind it that our share price is Rs. 840 now from

Rs. 1700? Sir, is there any new product solu(cid:415)on that will be launched by our company? Sir, please appoint a brand ambassador for our company for be(cid:425)er results in the financial side for the coming years.

Sir, I have wholeheartedly supported all the resolu(cid:415)ons for our management, and I believe that under your leadership, our Route Mobile share price will be in the sky.

Thanks a lot to our secretary, Mr. Tejas Shah, for giving me this opportunity in this pla(cid:414)orm and sending informa(cid:415)on (cid:415)me to (cid:415)me. Again, thank you for your commendable service. Sir, lastly, I wish you, all members of the Route

Mobile for good health and prosperity and advance gree(cid:415)ngs for Durga Puja and Dussehra.

That's all from my side. Thank you very much for your (cid:415)me and a(cid:425)en(cid:415)on.

Namaskar. Sir, I am ending my speech. Hello.

Moderator Thank you so much, Sir. Moving ahead, the next speaker shareholder we have is Jehangir Ba(cid:415)wala. Sir, we have unmuted you. You can please ask your ques(cid:415)on.

Jehangir Ba(cid:415)wala Okay. Good evening to all the members on the VC panel. My name is

Jehangir Ba(cid:415)wala. Sir, nothing more to speak. Just that, Sir, if you can touch upon the Capex plan and what new applica(cid:415)ons or what new processes you are planning to introduce. That's it. And I trust the management. Best of luck to all and compliments of the fes(cid:415)ve season, and compliments to the company secretary and his team for bringing out a good AGM report, Sir- informa(cid:415)ve, colourful and adhering to all the norms of corporate governance. Thank you very much, sir.

Moderator Thank you so much, Sir. Moving ahead, I would like to invite the next speaker shareholder, Ms. Sandeepa Ba(cid:415)wala. Ma'am, we have unmuted you. You can please ask your ques(cid:415)on.

Ma'am, can you hear us? Sandeepa ma'am?

Company Secretary Has she joined?

Moderator Yes, she's there. We have unmuted her.

Company Secretary Can we take next speaker? If she cannot join, then again, we can have it.

Moderator Okay, ma'am, we will take you at the end. We move ahead now.

I would like to invite the next speaker shareholder, Ms. Celes(cid:415)ne

Mascarenhas. Ma'am, we have unmuted you. You can please ask your ques(cid:415)on.

Celes(cid:415)ne Hello, respected Chairman Mr. Mark James Reid; MD and CEO

Mascarenhas Mr. RajdipKumar Gupta, and other dis(cid:415)nguished members on the board, my dear fellow shareholders, I am Mrs. C.E. Mascarenhas speaking from

Mumbai. First of all, I thank the company secretary, Mr. Tejas Shah and his team for sending me an annual report and also registering me as a speaker at my request and giving me this pla(cid:414)orm to interact and express myself and get interac(cid:415)on.

Our annual report is full of informa(cid:415)on, facts and figures, at the same (cid:415)me self-explanatory, adhering to all the norms of corporate governance. Our working is good, revenues up, PBT, PAT, a dividend of Rs. 11 per share of

Rs. 10, good, and a good market cap. Congratula(cid:415)ons for all the awards and applause received during the work.

Very good CSR work and good ESG and sustainability reports. Now I come to my queries. WhatsApp-based metro (cid:415)cke(cid:415)ng projects for Mumbai metro and PTMRT, Jakarta integrate solu(cid:415)ons via vending machines and emails.

What is the growth in these services and how much margins we are ge(cid:427)ng in these services? BICS, Telesign and Route Mobile, my company, are now united and working together under one powerful ecosystem, benefi(cid:415)ng from the leveraged technology and sheer scale of Proximus Global. Can you throw light on how much business we will be increasing, ge(cid:427)ng customers or orders, API mone(cid:415)za(cid:415)on and how much margins we will be enjoying on all these services?

Next is how much of the capex is required for three years for organic as well as inorganic growth by acquisi(cid:415)on? Lastly but not least, future roadmap for the next five years, which ver(cid:415)cal or ver(cid:415)cals will be the growth engine along with good margins. With this, I support all the resolu(cid:415)ons.

I wish my company all the best. I wish you all, especially all the full team of

Route Mobile, very good health as health is wealth and also very good compliments of the future fes(cid:415)ve seasons. With this, thank you for giving me this pa(cid:415)ent hearing.

Now I give it to Aloysius Mascarenhas.

Aloysius Respected chairman, sir, very dis(cid:415)nguished members of the board and my

Mascarenhas fellow shareholders. Good evening to you all. My name is Aloysius

Mascarenhas.

At the outset, I thank the management company secretary and the team for sending me such a beau(cid:415)ful, voluminous, illustra(cid:415)ve annual report full of informa(cid:415)on, facts and figures and a very good result with a good dividend.

We are with the right management, a strong management and happy to be a proud shareholder of this pres(cid:415)gious company, which is near and dear to me.

Now many ques(cid:415)ons have been asked by my predecessor shareholder, and many more will be asked by the succeeding. So, my only ques(cid:415)on is, who are our peers and compe(cid:415)tors, and what is our market share going forward?

Rest, I don't want to ask any more ques(cid:415)ons, being a repe(cid:415)(cid:415)on. So, I end my speech wishing you personally, all the board members and more importantly, all the employees, all the very best in the days and years to come. With this, sir, thank you very much for your pa(cid:415)ent hearing. Good health, good luck and goodbye.

Moderator Over to the board, please.

MD and CEO Thank you, everyone. I really appreciate your questions, and I will try to answer some of them one by one.

And since there are certain valid ques(cid:415)ons being asked by some of the shareholders, let's start with the CSR ques(cid:415)on first. And I think that is very impac(cid:414)ul from our end. In F.Y. 2024-25, the company has spent

Rs. 1,42,86,306 towards the Corporate Social Responsibility Ini(cid:415)a(cid:415)ve.

The details are as under. MatrCare Founda(cid:415)on, we spent Rs. 52,86,306.

Habitat for Humanity Founda(cid:415)on, we donated about Rs. 40 lakhs. ISKCON

Food for All Ini(cid:415)a(cid:415)ve, we gave Rs. 15 lakhs. Jan Jagra(cid:415) Sevartha Sansthan, we gave Rs. 30 lakhs, and to Sai Prabodhan Trust, we gave Rs. 5 lakhs.

For the current financial year 2025-26, the company has a CSR spending obliga(cid:415)on of Rs. 2,35,82,635. As of now, Rs. 25 lakhs have been u(cid:415)lized towards providing food, construc(cid:415)ng a new cemetery at Vengao, Karjat and suppor(cid:415)ng educa(cid:415)onal ini(cid:415)a(cid:415)ves.

Second thing, Gautam Sir, thank you for your kind words and for your kind support for last so many years. And you had a ques(cid:415)on about our CSR, especially on two, three ques(cid:415)ons. And I think one of them was the Trump impact, also when the 3M Digital. So, there is no impact on our CPaaS sector related to any tariff imposed by the USA. And on a 3M Digital acquisi(cid:415)on, the acquisi(cid:415)on was not consummated as a shareholder had not approved the same. So that is not been completely consumed.

As far as the future plans are concerned, I think there was a ques(cid:415)on by

Mr. Dilip Kumar Das. So, this is very good ques(cid:415)on. In fact, I would like to highlight the areas where we as a company working in the future. An omnichannel solu(cid:415)on is one area where we really want to focus.

We have deployed a fairly advanced Omnichannel pla(cid:414)orm which supports enterprises requirement for communica(cid:415)on across various communica(cid:415)on channels, including SMS and IP-based messaging channels like WhatsApp,

Viber and RCS. We are definitely focusing more on a network API solu(cid:415)on, and we are taking a serious approach towards the network API ecosystem, which opens up a plethora of data capabili(cid:415)es along with telecom operators. We believe in future, I think the network API will solve lots of data security issues and we, as a combined team, Route Mobile, Telesign and BICS, already have some kind of leadership in this space and very soon we will announce our strategy also and some of the large wins.

There was a ques(cid:415)on on CapEx. I would request Raj or Vinay if you can share our CapEx plan for the future.

Group Chief Yes, thank you Rajdip. We are a very CapEx-like business. Most of our CapEx

Financial Officer is actually quite focused towards our next generation products where we are actively investing in opening up new verticals. Not a material amount.

We expect it to pre(cid:425)y much be in line with historical trends but we will look at CapEx investments as and when they arise and again focus on where we can deliver the highest revenue associated value for that.

MD and CEO Thank you Raj. I think there was a ques(cid:415)on about AI ini(cid:415)a(cid:415)ve at Route

Mobile, but I think we would like to share some of the inputs, some of the insight what we as a company working at Route Mobile.

I think 365 Guard is a classic example of AI-based spam filter solu(cid:415)on which we have built for one operator in India, and we are deploying another one in Africa. I think this ini(cid:415)a(cid:415)ve of AI has actually proven our strength in AI technology and adop(cid:415)on of AI technology and we are safeguarding over

200 million subscribers through the spam and we will con(cid:415)nue to do this kind of innova(cid:415)on at our Route Mobile and Proximus Global level. Apart from that I think growth story if you say I think as we shared network API is definitely going to be one area where we want to focus on.

Apart from that I think our omnichannel business, the new genera(cid:415)on business is growing mul(cid:415)-fold as we speak. Month on month we see growth in that area along with we are onboarding certain large customer also. So, these are the few updates.

I think I've tried to cover most of the ques(cid:415)ons asked by our shareholders.

If there's any specific ques(cid:415)on anybody has please maybe they can repeat and I might answer the same.

Moderator Sir, we have few more shareholders so I will now call the others also.

Company Secretary I would request moderator that we can take one ques(cid:415)ons and therea(cid:332)er

Rajdip Sir will answer. So, we can take one ques(cid:415)ons and one answer one ques(cid:415)on one answer.

Moderator Yeah. So, moving ahead, the next speaker shareholder we have is

Mr. Himanshu Anilbhai Trivedi. Sir, we have unmuted you. You can please ask your ques(cid:415)on.

Himanshu Anilbhai Respected Chairman Mark Reid and other Board of Directors on the dias,

Trivedi first to all, I am thankful to our Company Secretary Tejas Shah for sending the hard copy of the report well in advance. This is full of informa(cid:415)on, facts and figures in place. It is easy to follow and understand. So, I am thankful to you and the en(cid:415)re secretarial team. I extend our hear(cid:414)elt apprecia(cid:415)on for your dedicated services, Secretary Sir. The report is nicely prepared with all the norms of corporate governance covered in the annual report. I don't have much ques(cid:415)ons on this because I have full faith on the board and their resolu(cid:415)on and their working, Sir. I support all the resolu(cid:415)ons.

I have all sent ques(cid:415)ons and queries to the email well in advance. This will save (cid:415)me over AGM and give us the opportunity. Sir, s(cid:415)ll, I have a few ques(cid:415)ons. What is the market share we have in domes(cid:415)c and interna(cid:415)onal markets and what would be the profit-sharing ra(cid:415)o coming financial year?

Sir, I wish you good luck and try to reach out for the coming financial year.

MD and CEO Thank you. Thank you, Sir.

So as far as the market share is concerned, Sir, thank you for your ques(cid:415)on.

As far as the market share is concerned, I think there is no published report as such in the market where which gives a clear clarity about who owns what percentage of market. CPaaS as an ecosystem is a very large ecosystem is over US$50 billion market, but I think there is no such report that talks about market share of each company. So, probably I am not able to give any numbers over there, but I think definitely we are growing in various markets a growth ra(cid:415)o in the domes(cid:415)c market, like India or Africa or La(cid:415)n is growing every quarter and quarter in terms of volume.

You must have seen our total billable transac(cid:415)ons last year, we processed over 156 billion transac(cid:415)ons, which is a testament to our pla(cid:414)orm and capabili(cid:415)es.

Next ques(cid:415)on please.

Moderator Thank you, sir. The next speaker shareholder we have is Mr. Manjit Singh.

Sir, we have unmuted you. You can please ask your ques(cid:415)on.

Manjit Singh Chairman sir first of all good evening to you all, the board of directors, all the staff of Route Mobile Limited and my fellow shareholders. Sir, jis tareeke se aapne apni opening remarks mein hamein apni company ke baare mein bataya, aur Sir jo aap investors ko (cid:415)me to (cid:415)me dividend bhi dete aaye hain, ye Sir ye kaabil-e-tareef hai aur investor ko uski investment pe returns dene ka liye, ye Sir bahut acchi cheez hai. Chairman Sir, jist tareeke se thoda GST ki 4 slabs ki jagah 2 slabs ho rhi hain, to Sir iska kuch hamari company ko fayda hoga ya Sir nahi hoga? Thoda Sir is baare mein batayein. Baaki

Chairman Sir, ham logon ki promoter holding bhi acchi hai, Sir. Poori 75% sarkar dwara jis tareeke se ho(cid:415) hai Sir utni hi hamari 75% hai. To Sir, hamare promoters ka bhi vishwas hamari company pe poora hai. Aur ye cheez Sir aapke netratv ke andar aapke CS department mein bhi dikh(cid:415) hai ki Sir, wo

1-1 shareholder ko itne aaram se aapke saamne bulwa the hain aur aaram se 1-1 shareholder ko aapke saamne bolne ka mauka de rhe hain. Baaki

Chairman Sir, jis tareeke se BSE ka hamari company ka BSE ka code hai Sir,

543228, uska Sir, poora ka poora man samman aur palan hamari company kar rhi hai aur Sir, isi tareeke se aage investor ko uski investment pe aise hi acche return mil(cid:415) rahegi iska Sir hamein poora vishwas hai.

Baaki Chairman Sir, aapke CS aur aapke moderator ka ham dhanyawad karna chahenge Sir jinhone hamein aapke saamne bolne ka mauka diya. Thank you, Sir. Thank you so much for giving me a chance.

MD and CEO Manjit Sir, thank you very much for your kind words. Aur jahan tak mujhe lagta hai ki GST ka impact hamare upar nahia hai, fir bhi I would request Raj

Gill and Suresh to answer this ques(cid:415)on, please.

Group Chief Yes sir. Thank you. I mean, there's currently no GST impact from the new

Financial Officer rates on our business. The rate of GST on outward supplies is the same as earlier.

We've requested our consultants to look at any poten(cid:415)al impact on the input side but right now, we're not envisaging any impact from the new rates on our business. So, back to the moderator.

Moderator Thank you so much, Sir.

I would like to call the next speaker shareholder Mr. Dnyaneshwar Bhagat.

Sir, we have unmuted you. You can please ask your ques(cid:415)on.

Dnyaneshwar Am I audible, ma'am? Thank you very much ma'am. First of all, good evening

Bhagat to all the board members. Myself Dnyaneshwar K Bhagat from Mumbai.

First of all, I would like to say thanks to the company secretary Mr. Tejas Shah for sending me a so(cid:332) copy as well as a hard copy of the annual report well in advance which is full of informa(cid:415)on and easy to follow. So, thanks to him and his team. Secondly, I support all the resolu(cid:415)ons.

Third as per the financial part, our board of director has given all the details.

So, no more ques(cid:415)on about the financial part. Fi(cid:332)h I have already sent a ques(cid:415)on.

So, the reply has been given by our company. Only I have one ques(cid:415)on that as per the annual report is men(cid:415)oned 75%, I mean as per we have (cid:415)e-up as we are going to (cid:415)e up with other companies for the development of so(cid:332)ware. That is my only ques(cid:415)on because in the men(cid:415)on you have men(cid:415)oned, in the annual report, we have (cid:415)ed with different different companies for the development.

So, as we are planning for another any JV with other companies, that is the only ques(cid:415)on what I have nothing much to ask, and I thank to company and the company for giving me the chance. Sir, I have one ques(cid:415)on. Sir ek sawal